shipping + returns

Packaging

Nervous about receiving a fragile item in the mail? We completely understand! But no need to worry - we have lots and lots of experience boxing up our ceramics for shipping! Our pots are carefully prepared for shipment using several layers of protective packaging to keep them safe during transit, however in the unlikely case that a pot is broken or damaged by our freight providers, please contact us within 24-hours of delivery by emailing hello@plantaby.co. We will always work with you to get the situation fixed ASAP! 

Delivery

In Stock: Orders are shipped from our studio in Seattle, Washington. We aim to ship out every order within 7 business days. Because we are a small business and every item is hand-painted, we don't pretend we can match the speed of the big box retailers (but we promise it's worth the wait!). If you are ordering a gift and need it to arrive by a certain date, please email us at hello@plantaby.co so we can put a special rush on your order. Please note that we do not dispatch orders on weekends.

Custom Orders: We love custom orders, but they do take a bit longer for us to complete! Please plan on approximately 2-4 weeks plus shipping time (if purchased during peak sales periods). We will remain in contact with you during the custom order process to let you know of an exact ship date once your order has been placed.

Returns and Exchanges

Please choose carefully, as due to the nature of our product, we cannot offer a refund on purchases if you change your mind. Requests to change orders after they have been placed will be approved on a case-by-case basis, subject to item availability. We always want you to love your new pot. If our product does not meet your expectations, please reach out to us and we will be in touch within 48 hours so we can work with you to find the best solution!